FAQ


Is it cool to bring my own containers into the store to refill?

It’s very cool – we love it when people make the effort to bring their reusable containers. We weigh your vessel (jar, bottle, container) when you come in, then deduct that weight when you pay. We also offer jars and bottles for purchase, or you can help yourself to our biodegradable paper bags in store.

What if I bring plastic containers into the store?

No worries – reusable containers are sweet by us (it's single-use plastics we're not a fan of). Our vision is to help Aotearoa become a waste-free nation, free from single-use plastics! Every time you shop with us, you’re helping us become a waste-free nation. 

Do you guys sell reusable carry bags?

Absolutely! You can check out our cotton totes here on our website, or try them on for size in-store. They have a gusset that makes them roomier (for your jars etc) and that little bit stronger.

Can I order online?

Indeed. Get package-less pantry goods delivered direct to your door, or collect in store. We deliver anywhere in New Zealand in our eco-friendly packaging.

See here for delivery details. 

Can I compost/recycle your delivery packaging?

You can. All of our packaging is designed to be kind to our environment. 

Can I get oils, cleaning products, and other liquids delivered?

Zero waste is the aim of the game. So thankfully we don’t ship liquids as the undesirable packaging required to do so only adds to the waste problem. 

Do you have organic products?

We have a great range of both organic and non-organic products – we like to cater to everyone’s budget and preference. 

Whereabouts do your products come from?

Many of our products are made and sourced in New Zealand, but we also like to get our hands on the best range, so some items come from overseas. You can find the origin details of our products in store and on the product pages of our website. 

What about my allergies?

While we take great care to minimise the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with particular allergies.

The products we stock and sell may have been packed in an environment that contains allergens, traces of allergens, or bi-products of the following: soybeans and soy products, sesame seeds, seeds, wheat, rye, barley oats, spelt, peanuts, nuts, tree nuts, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, dairy, fish, crustacea, and other products that may behave as allergens to certain people.

Unfortunately, these things are out of our control as much as we try to minimise them. 

What is the parking situ like at your store?

Awesome. We share a carpark with the supermarket, so there’s free off-street parking right outside our door for your car/scooter/bicycle! 

Can I bring my dog to the store?

We love dogs! You’re welcome to leash your friend outside our door so they can relax with fresh water while you shop. We have a sweet little range of treats and dry foods for both dogs and cats. 

Is Refill Nation Kiwi owned and operated?

We’re proud to be 100% locally owned and operated! As Tat Pen locals, we get a real buzz out of serving our community, and we love visitors from near and far. 

Are you guys opening more stores?

We are really excited about expanding in the coming years. Our current store is locally owned and operated in the heart of Te Atatu Peninsula – the first store of its kind in the West Auckland region.