Delivery


 

Get package-less pantry goods delivered direct to your door, or collect in store. We deliver anywhere in New Zealand in our eco-friendly packaging.

  1. Browse our great range of organic & non-organic pantry goods & eco household products online.
  2. Add to your cart. Fill in your delivery & payment details. Our caring store folk personally pack your items in eco-friendly paper bags.
  3. We ship direct to your door so you can refill your containers at home. No plastic! And that’s saving the planet without even leaving the house! Ka pai.

For a limited time use promo code OVER50 for free shipping over $50.

Zero waste is the aim of the game. So thankfully we don’t ship liquids as the undesirable packaging required to do so only adds to the waste problem.

 

Delivery Details

We freshly pack your goods on the day your order is due to be dispatched, Monday to Friday.

Orders made before 12pm will be dispatched the same day.

Orders made after 12pm will be dispatched the following day.

To ensure freshness, all other orders made on weekends will be dispatched the forthcoming Monday morning.

Our courier friends will deliver your goodies to you 1-3 days after dispatch. 

Delivery Charges

Greater Auckland

$7.00

Northland & Waikato

$9.00

Throughout the rest of New Zealand

$13.00

For a limited time use promo code OVER50 for free shipping on orders over $50. 

 

Collect

You can also collect your order from our store. Just select 'pick up' on the shopping cart page of our website.  

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Additional non-returnable items: 
- Gift cards 
- Some health and personal care items 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact hello@refillnation.co.nz.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@refillnation.co.nz.

Shipping 
To return your product, you should mail your product to:

Refill Nation 
571 Te Atatu Road 
Te Atatu Peninsula 
Auckland 0610

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.