C-19 FAQ
Shopping instore
Level 3 Procedures
Here's the drill for shopping instore with us at L3. Before you enter, please remember...
1. Stay home if you feel sick or have COVID-19 symptoms. You can shop online for delivery, or click & collect :)
2. Masks are recommended.
3. Keep your distance. Max 4 customers permitted in store at all times. If our doors are locked, please queue outside 2m apart and we will greet you.
4. Sanitize hands when you enter and exit.
5. BYO containers? Before refilling, wipe outside of your containers using our sanitizer spray & paper cloths beside counter (regardless if you’ve washed them at home).
6. At the counter wait to be served. Place items on counter & step back for us to handle. Pay by card. No cash accepted at this time.
7. Supervise children. Don’t allow children to touch clean surfaces.
Stay safe. Stay kind. Stay cool. Thanks for keeping us & our community safe. Together, we can stop the spread.
See our current store hours here.
Shop online
You can still get what you need from us delivered direct to your door, nationwide, or click & collect. We deliver throughout New Zealand in our eco-packaging.
Click & collect
At online checkout, select pickup along with your preferred time to collect from our store during open hours.
Click & collect comes with a $5 packing fee. To pack an online order requires quite a bit of time and love. This fee helps cover the extra time it takes our team to prepare and pack your order, and enables us to continue offering this service.
Will there be a delay in receiving my order?
See our current delivery ETA here.
As you can imagine, it's a busy time right now for our courier friends. Being a small business, our team is working extra hard to get your goodies out and into your happy little hands. Thanks for your patience :)
Is there a limit on what I can purchase?
Yes, our flours are currently limited to 2kg per variety. Because we're supplying flour throughout the country we want to ensure there's enough to go around :)
You're welcome to add different flours to your cart at 2kg each.
What happens if I order something and it is out of stock?
We will refund the out-of-stock item and process the remainder of your order.
What other precautions are you taking to ensure my safety?
- Staff members must be fit and healthy to work instore. Anyone who presents symptoms of COVID-19 will be required to stay home.
- We have reduced the number of staff working instore, and have scheduled staggered shifts.
- All visitors are provided hand sanitizer when they enter and exit the store.
- Along with all the recommended dos and don'ts, our staff wash and sanitise their hands frequently.
- We're super proud of our existing cleaning and sanitation standards. Still, we are increasing the frequency of our cleaning. This includes, but is not limited to: door handles (including fridge and bin lids); dispenser handles; spouts; counter tops; scoops and ladles.
Still got questions?
Feel free to get in touch. Or see our standard FAQ.
Thank you for your continuing support, understanding, and patience. Stay safe. Stay kind. Stay cool.