C-19 FAQ
Shopping instore
Kia ora Refillers. Before entering our store, please remember…
- Stay home if sick. You can shop online for delivery, or click & collect :) Make one household member do the shopping.
- Scan, mask up & sanitize. You must wear a mask & sanitize your hands when you enter and exit.
- Max 8 x customers in store at all times. Keep your distance. If doors are locked, please queue 2m apart and we will greet you.
- Wait to be served at counter. Place items on counter & step back for us to handle. Pay by card. No cash accepted at this time.
Thanks for helping us keep you, our staff & community safe. See our contact page for store hours.
Shop online
You can still get what you need from us delivered direct to your door, nationwide, or click & collect. We deliver throughout New Zealand in our eco-packaging.
Click & collect
At online checkout, select "pickup" along with your preferred time to collect from our store during open hours.
Will there be a delay in receiving my order?
See our current delivery ETA here.
What happens if I order something and it is out of stock?
We will refund the out-of-stock item and process the remainder of your order.
What precautions are you taking to ensure my safety?
- Staff members must be fit and healthy to work instore. Anyone who presents symptoms of COVID-19 will be required to stay home.
- We have reduced the number of staff working instore, and have scheduled staggered shifts.
- If shopping instore, all visitors are provided hand sanitizer when they enter and exit the store.
- Along with all the recommended dos and don'ts, our staff wash and sanitise their hands frequently.
- We are proud of our existing cleaning and sanitation standards. Still, we are increasing the frequency of our cleaning. This includes, but is not limited to: door handles (including fridge and bin lids); dispenser handles; spouts; counter tops; scoops and ladles.
Still got questions?
Feel free to get in touch. Or see our standard FAQ.
Email hello@refillnation.co.nz
Phone 09 218 6849
Thank you for your continuing support, understanding, and patience. Stay safe. Stay kind. Stay cool.